Paid Services and Refund Policy

Effective Date: 4 August 2026
Last Updated: 13 August 2026
This policy governs the terms of use, payment, subscription, cancellation, refunds, and other necessary matters for paid services within the Notit service provided by METAPLAD Co.(hereinafter referred to as the “Company”).

Article 1 (Purpose)

This policy aims to clarify the rights, obligations, and responsibilities between the Company and users by establishing standards for payment, use, subscription, cancellation of subscription, refunds, and handling of overpayments for paid services provided by the Company.

Article 2 (Definitions)

1. “Paid Service” means subscription-based products, usage rights, credits, premium features, additional services, etc., provided by the Company for a fee.
2. “Subscription Service” means a service where usage fees are regularly charged at set intervals.
3. “Instant-Access Digital Service” means a service where provision of features such as copying, summarising, translating, generating study packs, downloading, and viewing begins immediately after payment.
4. “Payment Platform” means Paddle, Google Play, the App Store, or another external payment service provider that processes payments for the Company's Paid Services.

Article 3 (Guidance and Provision of Paid Services)

1. The Company shall notify users of the paid service's name, price, payment method, usage period, automatic payment status, scope of provision, refund restrictions, etc., via the pre-payment screen or a separate information page.
2. Users must thoroughly review this information before payment and proceed with payment at their own discretion and responsibility.
3. The Company may modify certain aspects of Paid Services as operationally or technically necessary and shall endeavour to provide advance notice for significant changes.

Article 4 (Payment Platforms and Secure Payment Processing)

1. Payments for Notit Paid Services are processed through Paddle, Google Play, or the App Store, depending on the user's purchase environment and selected payment route.
2. As a general rule, web payments are processed through Paddle, Android in-app purchases through Google Play, and in-app purchases on Apple devices through the App Store. The platform actually available may vary by operating system, country or region, and payment method, and is displayed on the payment screen before the user confirms the purchase.
3. Each transaction is protected by the security, purchaser-authentication, and fraud-prevention features provided by the applicable Payment Platform. Depending on the platform, these may include encryption, access controls, transaction monitoring, and the detection and prevention of anomalous or fraudulent transactions. The Company verifies the Payment Platform's signature or transaction status before granting access to Paid Services.
4. Sensitive payment credentials, such as full card numbers, card security codes (CVC/CVV), and payment-account passwords, are handled directly by the applicable Payment Platform and are not stored directly by the Company. The Company may process transaction information needed to confirm purchases, provide Paid Services, process refunds, and support users—such as transaction identifiers, purchased products, payment amounts and currencies, and payment status—in accordance with its Privacy Policy.
5. For purchases through Paddle, Paddle acts as the Merchant of Record and handles payment processing, applicable taxes, receipts, and first-line payment support. Purchases through Google Play or the App Store are managed through the applicable store's billing, subscription-management, and refund systems and policies.
6. Before confirming a purchase, users can review the Payment Platform, total payment amount and currency, billing period, and automatic-renewal terms. After payment, users can review the receipt, order or purchase history, and subscription status through the receipt or purchase- and subscription-management screens provided by the applicable platform.

Article 5 (Subscription Services and Automatic Payments)

1. Subscription services may automatically renew on a monthly, yearly, or other cycle separately determined by the Company.
2. If the user does not wish to use automatic payment, they must cancel the subscription before the next scheduled payment date using the method provided by the Company or the Payment Platform, such as the subscription-management screen of the platform that processed the payment.
3. Even if the user cancels the subscription, they may continue using the paid service until the end of the already paid-for period. However, if separate product terms apply, those terms shall prevail.
4. If payment fails on the automatic billing date, the Company may restrict access to the paid service or terminate the subscription.

Article 6 (General Principles for Cancellation and Refunds)

1. Users may request a refund within 14 days beginning on the date the payment is successfully completed. The payment success date counts as day one of the 14-day period. For example, if payment is successfully completed on the 1st, a refund may be requested through midnight at the end of the 14th. However, if paid services such as lecture creation, real-time lecture interpretation, summarisation, or study pack generation have commenced after payment, or if the user has actually used the service, refunds may be restricted in accordance with relevant laws and this policy.
2. If the user is unable to use the paid service normally due to reasons attributable to the company, the company may provide a refund or equivalent compensation measures, considering the extent and duration of the unused service.

Article 7 (Cases Where Refunds May Be Restricted)

The Company may restrict refunds in the following cases:

• When service use commenced immediately after payment.
• When digital services were actually provided, such as transcription, translation, summarisation, study pack generation, download, storage, or viewing.
• When the value of the service has significantly diminished due to the user's use or consumption.
• When service use became impossible due to reasons attributable to the user.
• When the reason falls under restrictions on withdrawal of subscription under relevant laws and regulations
• For products automatically converting after a free trial, when sufficient notice was provided before payment and the user used the service after payment
• When account withdrawal has been completed and the member's information has been immediately destroyed. In this case, refunds for any remaining product usage rights cannot be processed, so users must complete subscription cancellation or complete the refund request process before withdrawing their account.

Article 8 (Partial Refunds and Pro-Rata Calculation)

1. When a refund is available, the Company will deduct from the payment amount the value of recorded lecture time and tokens used, calculated on a pro-rata basis according to actual usage, and refund only the remaining balance.
2. For credit-based or usage-based products, amounts corresponding to credits already used or features already provided may be excluded from the refund.
3. If the product includes promotions, discounts, bundle offers, or complimentary benefits, the refund calculation method may follow the individual guidelines for that specific product.

Article 9 (Handling of Overpayments)

1. The Company shall refund any overpayment to the user if an overpayment occurs.
2. However, if the overpayment resulted from reasons attributable to the user, the user may bear the costs incurred for the refund within a reasonable range.
3. Overpayment refunds may be processed according to the procedures of the payment method provider or Payment Platform.

Article 10 (Refund Application Method)

1. Users may request a refund or guidance on the refund process by emailing help@metaplad.com.
2. Refund request and approval procedures vary by Payment Platform and purchase type. Users may contact the Company for assistance or use the platform's official refund channel. After confirming the purchase details, the Company will direct the user to the appropriate channel.
3. To help locate a transaction promptly, users may provide their receipt or order number and Notit account email address. The Company does not ask for full card numbers, card security codes (CVCs), or payment-account passwords, and users must not send this information by email.
4. When processing a refund request, the Company may request necessary information for identity verification, payment history confirmation, usage verification, etc.
5. The Company will comprehensively review relevant laws and regulations, this policy, product-specific terms, and actual usage history before processing submitted refund requests.
6. Neither this Policy nor a Payment Platform's procedures limit any mandatory consumer rights available to users under applicable law.

Refund Enquiry Email	help@metaplad.com
Operating Hours	Weekdays 10:00 AM ~ 6:00 PM, excluding weekends and public holidays in South Korea

Article 11 (Refund Processing Period)

1. The Company will process refunds without delay once approved, barring special circumstances.
2. The actual completion time of the refund may vary depending on the processing schedule of the payment method, card issuer, Payment Platform, and financial institution.
3. Refunds are generally processed through the Payment Platform that handled the original purchase and returned to the original payment method. Authority to accept and approve a refund, and the applicable procedure, may vary by Payment Platform and purchase type and is subject to the platform's policies and applicable law. If a refund cannot be returned to the original payment method, it may be processed using an available method provided by the platform or the Company.

Article 12 (Free Trials, Promotions, and Discounted Products)

1. The Company may offer free trials, discounts, coupons, promotions, bundle products, etc.
2. Promotional products may be subject to separate terms of use, refund criteria, and offer periods, which will be displayed on the individual information screen.
3. For products that automatically convert to recurring payments after the free trial ends, relevant details will be notified prior to conversion, and the user may cancel before conversion occurs.

Article 13 (Service Disruption and Compensation)

1. If the Company fails to provide paid services normally due to reasons attributable to the Company, the Company may take appropriate compensatory measures such as extending the service period, providing partial refunds, or offering credits, considering the duration of the disruption, the scope of the disruption, and the user's payment status.
2. However, this may not apply if the disruption is caused by reasons beyond the Company's control, such as natural disasters, failures in external payment systems, communication network failures, or reasons attributable to the user.

Article 14 (Policy Changes)

1. The Company may revise this Policy in accordance with changes in relevant laws and regulations, service policy changes, product structure changes, etc.
2. When the Company revises this Policy, it shall notify the effective date and reasons for revision through service announcements or separate notices.
3. If changes are disadvantageous to users, the Company shall provide advance notice within a reasonable period.

Article 15 (Governing Law and Jurisdiction)

1. This Policy shall be interpreted and applied in accordance with the laws of the Republic of Korea.
2. In the event of a dispute between the Company and a User regarding the use of paid services or refunds, the court with jurisdiction under the Civil Procedure Act shall be the court of first instance.

Supplementary Provisions

This Policy shall take effect on 4 August 2026.